Refund policy

Aurista Jewels — Return & Refund Policy

We want you to feel completely confident when you purchase from us. If something isn’t right, we’ll guide you through a simple return or exchange.

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Effective date: 14 August 2025

1) What can be returned

Eligible

  • Ready-made jewelry purchased directly from Aurista Jewels (rings, earrings, pendants, bracelets, necklaces).

  • Loose certified diamonds or gemstones if the tamper seal and certificate sleeve are intact.

Not eligible

  • Custom or personalized pieces (including bespoke designs, CAD-approved orders, engravings, special sizes).

  • Items that show wear, damage, alteration, or resizing done after delivery.

  • Items without original packaging, all inclusions (invoice, diamond/gem certificate, authenticity card), and tags.

  • Final-sale or clearance items clearly marked as non-returnable.

  • Earrings where the hygiene seal is broken or removed.

Tip: Natural variations in color, inclusions, measurements, and on-screen color differences are normal in gemstones and diamonds. These are not defects.

2) Return window

  • You may request a return within 7 calendar days from the date your package is marked Delivered by the courier.

  • For manufacturing defects or wrong items received, notify us within 48 hours of delivery so we can arrange priority support.

3) Condition checklist (must meet all)

  • Unworn and in original condition.

  • Original box, outer shipper, pouches, and protective materials present.

  • All paperwork included: invoice, diamond/gemstone certificate (GIA/IGI/other), authenticity card.

  • Security tag(s) and any tamper-evident seals intact.

  • No scratches, dents, chips, signs of setting stress, or polishing marks.

Missing certificate: if a third-party certificate is lost or damaged, a replacement fee at actual cost will be deducted from the refund. Replacement timelines depend on the issuing lab.

4) How to start a return

  1. Email info@auristajewels.com or call +91 97253 92253 within the return window.

  2. Share your order number, the item you want to return, and a short reason.

  3. We will approve the request and issue a Return Authorization (RMA) with packing and shipping instructions.

  4. Pack the item securely. Place the jewelry box inside a plain outer box. Do not write “jewelry”, “diamond”, or similar on the outside.

  5. Ship using a trackable, insured service and share the tracking number with us.

For select pin codes in India, we may arrange a secure pickup. Availability depends on your location and item value.

5) Who pays for return shipping

  • Change of mind/size/style: customer pays return shipping and insurance.

  • Defect, transit damage, or wrong item sent: Aurista Jewels covers reasonable return shipping. We will advise a prepaid label or reimburse standard insured courier costs after verification.

  • International returns: customer pays all shipping, insurance, duties, and taxes. Duties and import fees paid at delivery are usually not refundable by carriers or customs.

6) Quality check and timelines

  • Quality check begins within 24 to 48 hours after the parcel reaches our facility.

  • If the item passes QC, we process the refund or exchange immediately.

  • If there is an issue (missing inclusions, wear, damage), we will inform you with photos and options.

7) Refund method and timing

  • Refunds go to the original payment method only.

  • Typical processing time: 7 to 10 business days after QC clearance. Your bank or card issuer may take additional time to post the credit.

  • UPI/net-banking refunds post to the same account used for payment.

Partial deductions may apply if:

  • Certificates or inclusions are missing and require replacement.

  • There is any repair or restoration needed to bring the item back to saleable condition.
     We will always share details with you before proceeding.

8) Exchanges and resizing

  • You may request an exchange for a different size or model within the 7-day window, subject to availability and price difference.

  • Complimentary resizing (one time) may be available for eligible ring designs within standard size ranges. Some designs cannot be resized and may require a remake for an additional fee. We will confirm feasibility before you send anything back.

9) Damaged or incorrect items

  • If your order arrives damaged or you received the wrong product, contact us within 48 hours with unboxing photos and videos if available.

  • Keep all packaging until we confirm next steps.

  • We will prioritize a replacement, repair, or full refund after verification.

10) Cancellations

  • Ready-made items: you can cancel before dispatch and receive a full refund.

  • Custom orders: once design is approved, materials sourced, or crafting has begun, cancellations are not possible. If we allow a special exception, design/labor/stone procurement costs may be deducted.

11) Gifts

  • Refunds are issued to the original purchaser only.

  • If you received a gift, we can offer an exchange or store credit after QC, provided all return conditions are met.

12) Packaging instructions for returns

  • Use the original inner jewelry box and protective foam/pouch.

  • Place it inside a sturdy, unbranded outer shipping box.

  • Fill empty space with cushioning so the box does not move.

  • Insure the shipment for full value.

  • Do not describe contents as jewelry on the outer label.

13) What is not considered a manufacturing defect

  • Natural inclusions and color zoning within gemological tolerance.

  • Minor measurement tolerances in weight or dimensions.

  • Normal wear and tear from use.

  • Screen-to-real-life color differences.

  • Post-delivery damage, accidents, or third-party alterations.

14) Helpful notes for treated and lab-grown stones

  • Many gemstones and some diamonds can be treated to enhance color or clarity. Lab-grown diamonds are real diamonds created in a controlled environment.

  • Any disclosed treatment or lab-grown origin is not a defect. Returns for “preference change” are allowed only if the item is eligible under this policy and in unused condition.

15) Need help

We’re here to help you choose confidently and resolve issues quickly.
 Email info@auristajewels.com or call +91 97253 92253 with any questions about sizing, style, or the return process.