Terms of service

Aurista Jewels – Terms of Service

Last Updated: 14 August 2025

Welcome to Aurista Jewels. These Terms of Service (“Terms,” “Agreement”) form a binding agreement between you (“Customer,” “You,” or “Your”) and Aurista Jewels (“We,” “Us,” or “Our”) when you browse our website, use our services, or purchase our products.

We want these terms to be transparent and easy to understand — so we’ve organized them into clear sections with explanations and examples relevant to jewelry purchases. Please read them carefully before using our website or placing an order.

By accessing our website www.auristajewels.com, or by placing an order, you agree to be bound by these Terms. If you do not agree, please refrain from using our services.

1. Who We Are

Business Name: Aurista Jewels
 Registered In: India
 Contact Information:

Nature of Business:

Aurista Jewels is a fine jewelry brand based in India, specializing in creating and offering high-quality diamond and gemstone jewelry. Our collections feature natural diamonds, fancy color diamonds, lab-grown diamonds, precious and semi-precious gemstones, as well as a variety of handcrafted pieces such as rings, earrings, pendants, bracelets, and custom-designed jewelry.

Our mission is to combine timeless craftsmanship with modern design to create pieces that hold both sentimental and lasting value. Every piece is crafted with attention to detail by skilled artisans and undergoes a strict quality control process before it reaches our customers.

We source our materials — including gemstones, metals, and diamonds — from reputable and ethical suppliers to ensure authenticity, quality, and compliance with industry standards. Where applicable, our diamonds and gemstones are certified by trusted gemological laboratories such as GIA (Gemological Institute of America) and IGI (International Gemological Institute).

Aurista Jewels serves both domestic and international customers, offering ready-to-ship designs for immediate purchase as well as bespoke custom jewelry services for clients seeking a personalized creation. Whether it’s an engagement ring, a milestone anniversary gift, or a statement piece, our aim is to deliver jewelry that matches your style, budget, and story.

Our website acts as a complete jewelry experience — providing:

  • Product Listings – With detailed descriptions, high-resolution images, and specifications for informed shopping.

  • Customization Services – Options for clients to request custom designs or modify existing ones.

  • Educational Resources – Guidance on gemstone quality, diamond grading, jewelry care, and styling tips.

  • Customer Support – Assistance before, during, and after your purchase, ensuring a smooth shopping experience.

We are committed to transparency, integrity, and customer satisfaction in every interaction. If you have questions about our products, services, or policies, you can reach us at the above contact details.

2. Eligibility to Use Our Services

2.1 Minimum Age Requirement
 You must be at least 18 years old to purchase from Aurista Jewels. If you are under 18, you may use our site only with active involvement of a parent or legal guardian.

2.2 Legal Capacity
 By placing an order, you confirm that:

  • You are legally capable of entering into binding contracts in your country.

  • You are purchasing for personal use, gifting, or authorized resale (with our prior written approval).

2.3 Prohibited Users
 We may refuse service to any customer where doing business would violate local, state, or international laws.

3. Acceptance of These Terms

3.1 Agreement Formation
 By visiting our website, browsing products, or placing an order, you are entering into a legally binding agreement with Aurista Jewels. This means you automatically agree to comply with these Terms of Service and all related policies, which together form the complete agreement between you and us. These related policies include, but are not limited to:

  • Return & Refund Policy – Explains your rights and obligations for returning or exchanging items, and how refunds are processed.

  • Shipping Policy – Details our delivery process, insurance, timelines, and responsibilities.

  • Privacy Policy – Outlines how we collect, store, and protect your personal information.

  • Cookies Policy – Explains how cookies are used to enhance your browsing experience and how you can manage them.

It is your responsibility to read these policies in full before using our services. By proceeding with any action on our website, you confirm that you have read, understood, and agreed to these documents.

3.2 Updates to Terms
 We may update or modify these Terms at any time to reflect changes in our business, our products, legal requirements, or technology. Such changes will take effect as soon as they are posted on our website, with the “Last Updated” date at the top reflecting the latest version.

We are not required to provide individual notice of every change, but for major updates that significantly affect your rights — such as changes to return eligibility or dispute resolution — we may provide additional notice via email or a pop-up notification when you visit the site.

By continuing to use our website or services after updated Terms have been posted, you are agreeing to be bound by the new version. If you do not agree to the revised Terms, you must stop using our services immediately and contact us to close your account if you have one.

4. Placing Orders

4.1 Order Process
 Placing an order with Aurista Jewels is simple, but accuracy is important:

  1. Browse and Select Products – Explore our product listings, read descriptions carefully, and review all images before making your selection.

  2. Add to Cart – Add your chosen items to your shopping cart. If applicable, select the correct size, metal type, gemstone choice, or customization options.

  3. Checkout – Provide complete and accurate shipping, billing, and contact details. Errors in this information may cause delays or additional costs.

  4. Payment – Choose your preferred secure payment method and complete the transaction.

  5. Order Review – Before finalizing, review all order details to ensure accuracy.

4.2 Order Acceptance
 Submitting an order does not automatically mean it has been accepted. An order is officially confirmed only after:

  • Payment has been successfully processed and cleared.

  • We have verified product availability.

  • You receive a written Order Confirmation Email from us.

We may contact you for additional verification before confirming your order, especially for high-value purchases.

4.3 Right to Refuse Orders
 We reserve the right to cancel or refuse any order at our discretion if:

  • The product is no longer available or is out of stock.

  • There are errors in product pricing or description.

  • The payment fails verification or is flagged for suspected fraud.

  • The order appears to violate these Terms or applicable laws.

If an order is cancelled by us, any payment received will be refunded in full to the original payment method.

4.4 Custom Orders
 For bespoke or custom-designed jewelry, the process includes:

  • We will provide design renderings, CAD images, or other visuals for your review and approval before production begins.

  • Once you approve the design, production will start. Cancellations after this stage are not permitted without incurring charges for materials, labor, and any work already completed.

  • Estimated production timelines will be clearly communicated in advance. While we strive to meet these timelines, delays may occur due to gemstone sourcing, design adjustments, or other factors beyond our control.

Custom orders are created specifically for you and are not eligible for returns or refunds unless defective upon arrival.

5. Product Descriptions & Accuracy

We put great effort into ensuring every product listed on the Aurista Jewels website is described and represented accurately. Our customers rely on clear, honest, and precise product information, so we make it a top priority to provide this at every stage.

5.1 Quality & Authenticity
 Every piece of jewelry you see on our website is crafted from genuine materials — including natural diamonds, lab-grown diamonds (if specified), gemstones, and precious metals — sourced from reputable suppliers with whom we have long-standing relationships. We do not use synthetic stones or imitation materials unless explicitly stated in the product description.

Where applicable, your jewelry will be accompanied by certification from recognized gemological laboratories such as GIA (Gemological Institute of America), IGI (International Gemological Institute), or equivalent reputable institutions. These certificates outline the gemstone’s characteristics, including carat weight, cut, clarity, color, and any known treatments.

5.2 Variations
 Due to the nature of gemstones and handcrafted jewelry, there may be slight variations between the item you receive and the images shown online. Examples include:

  • Minor differences in gemstone color tone due to natural formation.

  • Small variations in carat weight (within industry-accepted tolerances).

  • Slight differences in metal shade due to lighting and screen display differences.

These variations are part of the charm of genuine jewelry and do not qualify as defects or grounds for returns, unless the difference is significantly outside the specifications stated in the product description.

5.3 Errors & Omissions
 While we strive for accuracy, human or technical errors can occasionally occur. This includes typographical mistakes, inaccuracies in pricing, or discrepancies in product details. If we discover an error:

  • We will contact you immediately with the corrected information.

  • You may choose to proceed with the updated details or cancel for a full refund.

  • If we are unable to reach you promptly, we may place the order on hold until clarification is received.

6. Pricing & Payment

6.1 Currency
 All prices listed on our website are in Indian Rupees (INR) unless otherwise stated. For customers browsing from other countries, currency conversions shown on the website may be estimates and final payment will be processed in INR.

6.2 Taxes & Duties

  • Domestic Orders (India): Prices shown include applicable GST.

  • International Orders: Customs duties, VAT, and import taxes are the customer’s responsibility unless the order is explicitly marked as Delivered Duty Paid (DDP). We recommend checking your country’s import regulations before placing an order to avoid surprises at customs.

6.3 Payment Methods
 We accept:

  • Major credit/debit cards (Visa, Mastercard, etc.)

  • UPI payments

  • Net banking from major banks

  • Other secure online payment gateways that meet strict security standards

Payment must be completed in full before we process and dispatch your order.

6.4 Security
 We take your payment security seriously. All transactions on our site are protected by SSL encryption, ensuring data is securely transmitted between your browser and our server. We process payments through PCI DSS-compliant gateways, meaning your card details are never stored on our servers and are handled only by certified payment processors.

7. Shipping & Delivery

For full details, refer to our Shipping Policy, but here are the key points:

  • Insurance: Every shipment from Aurista Jewels is fully insured until it reaches your hands. This means if your package is lost or damaged in transit, you are covered.

  • Signature Requirement: For security reasons, all deliveries require an adult signature upon receipt. We do not offer “no-signature” delivery for jewelry orders.

  • Estimated Timelines: Delivery times are shown during checkout and depend on your location and order type. Please note that delays caused by customs clearance, weather conditions, or courier disruptions are beyond our control, but we will assist you in resolving any issues.

We use reliable courier partners to ensure your jewelry reaches you securely and promptly.

8. Returns, Refunds & Exchanges

Our Return & Refund Policy provides full details, but in summary:

  • Eligibility: Returns are accepted within the timeframe specified in our policy, provided items are unused, in original condition, and accompanied by all packaging and certificates.

  • Refund Processing: Refunds are issued to the original payment method once the returned item passes our quality inspection.

  • Exchanges: Exchanges for size or design are possible within the return window, subject to availability.

  • Exceptions: Custom-made or engraved jewelry is non-returnable unless defective or damaged upon arrival.

9. Warranties & Repairs

9.1 Warranty Coverage
 We stand by the craftsmanship of our jewelry. Manufacturing defects are covered for a specified period (communicated at the time of purchase). This includes:

  • Loose stones due to setting faults.

  • Broken clasps or structural issues from manufacturing flaws.

Damage caused by misuse, accidents, neglect, or normal wear and tear — such as scratches, bent prongs, or tarnishing — is not covered under warranty.

9.2 Repairs
 For eligible items, we offer professional repair services at a reasonable cost. This includes:

  • Ring resizing (where design permits)

  • Stone replacement (lost or damaged)

  • Chain repairs, clasp replacements, and polishing

We recommend contacting us for a repair quote and timeline before sending your jewelry. All repair work is carried out by skilled craftsmen to maintain the original quality and finish.

10. Intellectual Property

10.1 Ownership
 All content on the Aurista Jewels website — including but not limited to text, product descriptions, logos, designs, photographs, graphics, videos, layout, icons, software, and all other materials — is the exclusive property of Aurista Jewels or licensed to us by our content partners. This content is protected under Indian copyright laws, international copyright treaties, and applicable intellectual property regulations worldwide.

Any trademarks, trade names, and service marks displayed on our site, whether registered or unregistered, are the sole property of Aurista Jewels or the respective owners who have licensed their use to us. Unauthorized use of any of these assets may violate copyright, trademark, or other intellectual property laws.

10.2 Usage Restrictions
 You are not permitted to reproduce, modify, copy, distribute, display, perform, transmit, publish, license, create derivative works from, or sell any part of the content from our site without our prior written consent. This includes using product images, descriptions, or design concepts for commercial purposes, competitive advertising, or resale listings.

You may share Aurista Jewels’ product images or content for personal, non-commercial purposes (for example, posting a photo of your purchase on Instagram) provided that:

  • You give clear credit to “Aurista Jewels” in the post description or tag our official account.

  • You do not edit or alter the image in a misleading way (e.g., removing watermarks or changing colors to misrepresent the product).

If you wish to feature our products in editorial content, advertisements, or professional promotions, you must request written permission via info@auristajewels.com.

11. User Accounts

11.1 Account Creation
 While you can browse our site without creating an account, registering with Aurista Jewels allows you to enjoy benefits such as:

  • Saving your favorite products and wish lists.

  • Viewing your order history and tracking current shipments.

  • Faster checkout with saved shipping and billing details.

  • Access to special offers, early product launches, or exclusive content.

When you create an account, you agree to provide accurate and up-to-date information. We may suspend or terminate your account if we suspect false, incomplete, or misleading information has been provided.

11.2 Security
 You are solely responsible for maintaining the confidentiality of your account credentials (username and password) and for all activities conducted under your account. We strongly recommend:

  • Using a unique, strong password that you do not share with anyone.

  • Logging out after accessing your account on a shared or public device.

  • Notifying us immediately at info@auristajewels.com if you suspect any unauthorized access or unusual account activity.

We are not liable for any loss or damage arising from your failure to maintain account security. If we detect suspicious activity, we may temporarily disable your account for investigation.

12. Prohibited Activities

When using the Aurista Jewels website, you agree not to engage in activities that could harm us, other customers, or the site’s functionality. These include (but are not limited to):

  • Fraudulent Activities – Using stolen payment details, providing false personal information, or attempting to claim refunds for items you did not purchase.

  • Security Breaches – Attempting to hack, bypass, or disable any security features of our website.

  • Site Disruption – Launching denial-of-service attacks, introducing viruses, or otherwise interfering with site operations.

  • Misuse of Content – Copying, modifying, or distributing our content without permission.

  • Harmful or Illegal Content – Posting obscene, defamatory, infringing, or abusive materials in product reviews, comments, or submissions.

We reserve the right to block access, cancel orders, or take legal action against individuals or entities engaging in prohibited activities.

13. Limitation of Liability

Aurista Jewels is committed to delivering high-quality products and a reliable shopping experience, but there are legal limits to our liability:

  • We are not responsible for indirect, incidental, or consequential damages, including but not limited to lost profits, emotional distress, reputational harm, or any loss resulting from delays caused by shipping carriers, customs clearance, or other third parties outside our control.

  • Our total liability for any claim, whether arising from breach of contract, warranty, negligence, or otherwise, will never exceed the purchase price you paid for the product in question.

  • We do not guarantee uninterrupted access to our website and are not liable for any downtime due to maintenance, updates, or events beyond our control.

  • Jewelry characteristics such as gemstone color, metal tone, and minor design variations are part of the natural crafting process and not considered defects.

These limitations apply to the fullest extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless Aurista Jewels, its owners, employees, affiliates, agents, and suppliers from and against any claims, damages, liabilities, costs, or expenses (including legal fees) arising from:

  • Your breach of these Terms.

  • Your misuse of our website or products.

  • Any violation of intellectual property rights, laws, or regulations by you.

This means that if your actions cause harm, financial loss, or legal issues for Aurista Jewels, you will cover the resulting costs and assist in our legal defense.

15. Governing Law & Dispute Resolution

These Terms and all transactions with Aurista Jewels are governed by the laws of India.

  • Any disputes will be subject to the exclusive jurisdiction of the courts located in Gujarat, India.

  • Before pursuing legal action, both parties agree to attempt informal resolution through good faith discussions or mediation.

  • If legal proceedings are required, they must be filed within one (1) year of the event giving rise to the dispute.

By using our site, you acknowledge that these governing law and jurisdiction terms are fair and reasonable.

16. Contact Us

If you have questions, feedback, or concerns about these Terms or any other policy, please reach out:

Email: info@auristajewels.com
 Phone: +91 97253 92253

Our customer support team is available during standard business hours (IST) to assist you with inquiries regarding orders, account access, policies, and jewelry care.